Pioneering AI-Powered Patient Engagement

Product Lead, Research Lead

Patient adherence to treatment for chronic illnesses is notoriously low. The goal was to create a socially assistive robot (Mabu) that could drive daily engagement and capture longitudinal patient data.

The Challenge

Led the UX for the interaction between physical hardware and a conversational AI interface. Focused on 'Micro-Interactions' ensuring the robot's personality felt clinical yet empathetic. Adopted a device-agnostic, responsive web strategy for inclusive access across all platforms.

The Strategy

  • Maintained daily interaction rates outperforming traditional mobile health apps

  • Created a seamless pipeline for real-time Real World Evidence (RWE) for clinicians

  • Designed modular UI that scaled across different disease states without total redesign

The Impact

HEALTHCARE · AI · PRODUCT DESIGN

Big Ideas,
Real Impact

Adopted a device-agnostic, responsive web strategy to ensure inclusive access for both patient groups. By prioritizing a single codebase over a fragmented app ecosystem, we maximized reach and guaranteed content parity across all platforms—from legacy desktops to modern tablets.